Customer Success Journey
It is our highest priority to ensure you get the most value from StrokeViewer.
This is why we connect the customer experience to our product innovation.
At Nicolab, we strive to deliver the highest value and impact to the daily practice of our customers. We empower physicians to provide every stroke patient with the right treatment in time… and “time is brain.”
Customer support
Dedicated support
Whether you need assistance with StrokeViewer or have any other questions, with Nicolab, you will always find a team of experts ready to help.
What you can expect from us:
- Result-driven experts to address your concers and needs
- Pro-active support for an improved product experience
- Training and tips to help you better use our technology
Customer insights
Data-driven support
The Customer Success team provides insights and analytics to further enhance regional stroke service. Rely on Nicolab’s experts to:
- Monitor and identify trends (including: patient volumes, workflow timelines and regional patient flows)
- Enhance quality (scans) and protocols
- Reach clinical goals and improve efficiency and effectiveness
- Identify opportunities for further workflow improvement
Customer training
Thorough training and support
For the best StrokeViewer experience, we provide you with customized live, virtual or on-demand training on:
- AI portfolio
- Collaboration features
- Clinical implications
