Last modified 23-Sep-2021

Nicolab Services Privacy Policy

1. Introduction

At Nicolab, we respect your privacy regarding any information we may collect while operating our services. Personal Data means information that can directly or indirectly identify you or other individuals (“Personal Data”), for example: first name, last name, or email address.

We do not disclose your Personal Data to any third party except to our affiliates and to data processors that assist us with providing our services or to authorities if we are required to adhere to laws or court order(s). With your consent, we use cookies for marketing, performance and statistical purposes.

You always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge. You also have the right to request that it be corrected, blocked, or deleted. You can contact us at any time using the address given of our Data Protection Officer below. If you have further questions about the issue of privacy and data protection. You may also, of course, file a complaint with the competent regulatory authorities.

2. General provisions

This Privacy Policy applies to Personal Data processed by Nicolab (hereinafter, “us”, “we”) in connection with the operation and services we offer to you through our subscription services, the StrokeViewer app and the website ( (collectively referred to as “Services”). This Privacy Policy explains what Personal Data may be collected, how we use it, how you may exercise your rights, and under what circumstances we may disclose this data to third parties.

Personal Data is administered by Nicolab B.V., registered with the trade register of the Chamber of Commerce in Amsterdam under registration number (KvK): 64531775, with principal place of business and address for service at Paasheuvelweg 25, 1105BP, Amsterdam, The Netherlands.
Nicolab has appointed a Data Protection Officer who can be contacted at the following address:

We process your Personal Data to provide you with the Services. Personal Data submitted through the Services will be processed in accordance with applicable data protection laws.
By using our Services, you agree that we are processing your Personal Data in accordance with the terms set out in this Privacy Policy. If you do not wish that we process your Personal Data in this way or you do not agree with the terms hereof, please do not use our Services.

In addition, a separate agreement between us and our customer governs delivery, access and use of the Services (the “Customer Agreement”), including the processing of any Personal Data, files or other content submitted through use of the Services (collectively, “Customer Data”). The organization (e.g., your employer or another entity or person) that entered into the Customer Agreement (“Customer”) controls certain aspects of their use of the Services (their “Deployment”) and associated Customer Data, for example, how long Nicolab will retain Customer Data.

To the extent processing of your Personal Data is based on your consent, we will not change the scope of such processing unless you have given additional consent to the changed scope of such processing.

If you are employed by a Customer, this Privacy Policy together with the Customer Agreement set forth the provisions and policies governing your use of our Services.

3. Scope of personal data collected

We may process the following Personal Data as a result of our Customer or Nicolab granting access to individuals to a Deployment (“Authorized Users”). In addition, we may collect data on in-application settings such as notification preferences and preferred method of logging in.

Data collected to enable Authorized Users to use the Services:

StrokeViewer can be accessed through a browser with the country specific domain of (e.g., in the Netherlands

Data collected through the (country domain) website:

Authorized Users must first undergo training before using the Services. Training content may differ
depending on the job description of the user and information on training will be communicated via

Data collected for training purposes:

Nicolab offers support with technical issues regarding use of the Services. When the support desk is
contacted the following details may be collected to better assist with the issue.

Data collected for technical support services:

Additional data:

4. Purpose of Personal Data collected & Legal basis

Applicable data protection legislation allows Nicolab to process your Personal Data for the purpose of performance of the Services, as defined in the relevant Customer Agreement (your employer) or on the basis of your consent.

5. Duration of Personal Data storage

The Personal Data is stored for the time needed for the performance, termination, or expiration of a Customer Agreement and once our statutory obligations to preserve records have expired. Additional provisions on the duration of data storage are made under the Customer Agreements.