Vulnerability disclosure policy
Nicolab and its products are compliant with standards for quality, safety and security.
Vulnerability disclosure procedure
This vulnerability disclosure policy applies to any vulnerabilities you are considering reporting to Nicolab (“company”, “we”, “us”). We recommend reading this vulnerability disclosure policy fully before you report a vulnerability and always act in compliance with it.
We value those who take the time and effort to report security vulnerabilities according to this policy. However, we do not offer monetary rewards for vulnerability disclosures.
If you believe you have found a security vulnerability, please submit your report to us using the following email:
In your report please include details of:
- The URL or IP where the vulnerability can be observed
- A brief description of the type of vulnerability (example: “XSS vulnerability”)
- Steps to reproduce. These should be a benign, non-destructive, proof of concept. This helps to ensure that the report can be triaged quickly and accurately. It also reduces the likelihood of duplicate reports, or malicious exploitation of some vulnerabilities, such as sub-domain takeovers.
What to expect
After you have submitted your report, we will do our best to respond to your report within 10 working days and aim to triage your report within 14 working days. We’ll also aim to keep you informed of our progress. Priority for remediation is assessed by looking at the impact, severity and exploit complexity.
Vulnerability reports might take some time to triage or address. You are welcome to inquire about the status but should avoid doing so more than once every 14 days. This allows our teams to focus on the remediation. We will notify you when the reported vulnerability is remediated, and you may be invited to confirm that the solution covers the vulnerability adequately.
Once your vulnerability has been resolved, we welcome requests to disclose your report. We’d like to unify guidance to affected users, so please do continue to coordinate public release with us.
You must NOT:
- Break any applicable law or regulations
- Access unnecessary, excessive or significant amounts of data
- Modify data in the Organization’s systems or services
- Use high-intensity, invasive or destructive scanning tools to find vulnerabilities
- Attempt any form of denial of service, e.g. overwhelming a service with a high volume of requests
- Disrupt the Organization’s services or systems
- Submit reports detailing non-exploitable vulnerabilities, or reports indicating that the services do not fully align with “best practice”, for example missing security headers
- Communicate any vulnerabilities or associated details other than by means described in the published security.txt. (https://www.nicolab.com/.well-known/security.txt)
- Social engineer, “phish” or physically attack the Organization’s staff or infrastructure
- Demand financial compensation in order to disclose any vulnerabilities
- Always comply with data protection rules and must not violate the privacy of the Organization’s users, staff, contractors, services or systems. You must not, for example, share, redistribute or fail to properly secure data retrieved from the systems or services
- Securely delete all data retrieved during your research as soon as it is no longer required or within 2 weeks of the vulnerability being resolved, whichever occurs first (or as otherwise required by GDPR data protection law)
This policy is designed to be compatible with common vulnerability disclosure good practice. It does not give you permission to act in any manner that is inconsistent with the law, or which might cause the Organization or partner organizations to be in breach of any legal obligations.