Vulnerability disclosure policy

Nicolab and its products are compliant with standards for quality, safety and security.

Vulnerability disclosure procedure

This vulnerability disclosure policy applies to any vulnerabilities you are considering reporting to Nicolab (“company”, “we”, “us”). We recommend reading this vulnerability disclosure policy fully before you report a vulnerability and always act in compliance with it.

We value those who take the time and effort to report security vulnerabilities according to this policy. However, we do not offer monetary rewards for vulnerability disclosures.


If you believe you have found a security vulnerability, please submit your report to us using the following email:

In your report please include details of:

What to expect

After you have submitted your report, we will do our best to respond to your report within 10 working days and aim to triage your report within 14 working days. We’ll also aim to keep you informed of our progress. Priority for remediation is assessed by looking at the impact, severity and exploit complexity.

Vulnerability reports might take some time to triage or address. You are welcome to inquire about the status but should avoid doing so more than once every 14 days. This allows our teams to focus on the remediation. We will notify you when the reported vulnerability is remediated, and you may be invited to confirm that the solution covers the vulnerability adequately.

Once your vulnerability has been resolved, we welcome requests to disclose your report. We’d like to unify guidance to affected users, so please do continue to coordinate public release with us.


You must NOT:

You must:


This policy is designed to be compatible with common vulnerability disclosure good practice. It does not give you permission to act in any manner that is inconsistent with the law, or which might cause the Organization or partner organizations to be in breach of any legal obligations.